Project History

 Implementation of a Project Management Office (PMO)

1. Project Overview

Industry: e-Commerce / Services
Company Size: 50–100 employees
Context: Merger of three smaller service companies with a larger organization
Role: Design and implementation of a hybrid PMO framework, including training of project managers

2. Initial Situation

The company handled every new client assignment as a project.
As complexity increased, structural challenges became apparent:

• Lack of overall visibility across ongoing projects
• Parallel and sometimes duplicated project activities
• No centralized prioritization
• Inefficient allocation of resources
• Unused synergies between teams
• Unclear roles and responsibilities

Following the merger, complexity significantly increased.
Projects from four different organizational structures had to be consolidated, aligned, and re-prioritized.

3. Objectives 

• Establish a centralized Project Management Office
• Create full transparency across all ongoing projects
• Introduce standardized project processes
• Reduce redundant project work
• Optimize resource allocation
• Enable strategic prioritization for executive management 

4. Approach

• Comprehensive analysis of the existing project landscape
• Development of a hybrid project management framework (combining classical and agile elements)
• Design of standardized project processes and reporting structures
• Introduction of unified project templates and governance tools
• Definition of clear roles and responsibilities
• Training of project managers in the new framework
• Implementation of transparent portfolio and prioritization mechanisms

5. Results 

• Significant reduction of parallel and duplicated projects
• Full transparency across all active initiatives
• Improved resource utilization
• Clear and structured project prioritization
• Unified project methodology across the organization

6. Strategic Impact 

The company achieved: 

• Restored operational control following the merger
• Executive-level transparency and decision support
• More efficient allocation of human resources
• Reduction of friction and coordination losses
• A scalable foundation for future growth